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Privacy Policy


Your Account

If you set up an account on one of our Sites, we will receive information from you to support your use of the account and to process transactions you make using the account. When you create an account, you must provide your e-mail address and create a password. You are responsible for securing your credentials used to access the account.

We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including the following:

  • Reviewing your account periodically and immediately reporting any unexpected activity or unrecognized information;
  • Using complex passwords (a minimum of 7 alpha/numeric case sensitive characters);
  • Not using the same password on more than one website;
  • Not sharing your password with others;
  • Not saving passwords in your web browser;
  • Password protecting your computer and mobile device;
  • Installing the latest security updates and anti-virus software on your computer and keeping your anti-virus software updated to help prevent malware and viruses from infecting your computer; and
  • Signing out of sessions, especially when using a public computer.

We encourage you to regularly update your password, and we may require you to change your password from time to time.

How Fin Factory Uses Your Information

We use and disclose your individually identifiable information to fulfill your requests, to conduct transactions with you, and for any other purpose for which you provided information to us (in any format and at any time). We also use that information to: (a) perform our everyday business; (b) identify fraud; (c) perform legal compliance operations; (d) provide you with notices; (e) analyze the quality of our products and services; (f) analyze the usage and effectiveness of our marketing efforts; (g) provide you with advertising, content, and marketing that we believe may be of interest to you (including advertisements that may be served to you elsewhere on the Internet); and (h) analyzing survey responses.

Additional Information Collection

We use generally available technology, such as web server logs, cookies, web beacons, other digital identification tools, and tracking technologies (collectively, “Technology”), to receive information about how users access our Sites or otherwise interact with us digitally. For example, we use Technology to receive information about how users found our Website(s) and navigate and use our Sites. All of this information enables us to improve your digital experience.

Technology also helps us and our Partners to enhance and personalize your shopping experience and our communications with you. Information received by Fin Factory includes your device's IP address, physical location, browser, domain, or operating system, the address of a referring website, the path you take through our Sites, browsing history and other information about your time interacting with us digitally.

Web browsers and applications you use to interact with us digitally may contain privacy features that may allow you to disable or otherwise manage the use of cookies and other Technology. Enabling privacy features may permit you to access most information on our Digital Platforms, but you may not be able to take full advantage of certain aspects of our Digital Platforms. You may still call or e-mail us if you are unable to access certain functionalities via our Digital Platforms.

How Fin Factory Secures and Protects Your Information

We take information security seriously, and protecting your personal information is an important priority to us. When you place an order through one of our Digital Platforms, we use appropriate physical, electronic, and procedural safeguards to help secure your information. You are responsible for any security measures on the device or application you use to access our Sites. However, no data transmission over the Internet can be guaranteed to be 100% secure regardless of the security measures employed by Fin Factory or you.

We satisfy the Payment Card Industry ("PCI") security standards and requirements, which protect your payment card information by ensuring that it is processed, stored, and transmitted in a secure manner. We use a third-party processor for credit card and gift card transactions. Your credit card and gift card information is sent directly to that processor without being stored on our systems.


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